KION North America Opens New Aftermarket Distribution and Training Center
By MMH Staff ·
May 3, 2022
KION North America announced the opening of its brand new After-sales distribution and training center in Summerville, South Carolina. This new location, just 5 miles from the KION North America production plant, triples the warehouse space for high-demand spare parts. The new site also offers a sales and service training center for in-person and live events, which will support more than 1,600 technicians and dealer sales representatives in 2022.
The distribution warehouse increases floor space by 86%, vertical storage by 80%, overhead storage by 64% and small parts storage by 30%. This allows KION North America to increase the total number of parts in stock to over 30,000 SKUs to better serve its customers. The aftermarket distribution center uses Linde Material Handling’s brand new warehouse equipment for a highly efficient stocking and picking process. The opening of this new site has also created additional jobs in the Summerville, South Carolina area.
Daniel Schlegel, Vice President of Customer Service, said, “The new aftermarket distribution center and sales and service training center are important milestones in our North American growth strategy. It lays the foundation for providing industry-leading after-sales support to our high-performing sales and service dealer network. The complete execution of the project took 11 months, from planning to launch, and it also greatly improved the working environment for our customer service team.
The new training center will support approximately 400 dealer technicians and sales representatives in 2022. In addition to in-person training, the training center will produce up to 20 live webinars in the new virtual studio. KION North America will support an additional 1,200 service technicians and sales representatives across North America through live webinars in 2022.
Bob Menges, Customer Service Technical Training Manager, added, “The new training center is specifically designed for service and sales/product training. It includes a state-of-the-art classroom and dedicated hands-on training lab where trainees, whether service technicians or sales representatives, can transition from classroom training to hands-on training to optimize the environment and training experience.
May 4, 2022
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